Privacy Policy
Last updated: 19 June 2025
Whiplyn respects your privacy. This policy explains what data we collect, how we use it, and your rights. It applies to the Whiplyn website (whiplyn.com) and mobile application.
1. Data we collect
Account information: name, email address, phone number, and location when you register or contact us.
Order information: vehicle preferences, budget, chat messages with your agent, payment records, and import documents.
Technical data: device type, app version, and usage analytics to improve our service.
2. How we use your data
To assign and connect you with a dedicated and vetted import agent.
To process your vehicle import order and keep you informed at every stage.
To communicate with you via email, phone, WhatsApp, or in-app chat.
To comply with legal and regulatory requirements, including customs and tax documentation.
4. Data retention
We retain order and document data for as long as required to fulfil your import and comply with Ghanaian legal obligations, typically a minimum of seven years for financial records.
5. Your rights
You may request access to, correction of, or deletion of your personal data by contacting us at the details below, subject to legal retention requirements.
You may delete your account in the Whiplyn app (Profile → Delete my account). See our Account Deletion page for step-by-step instructions and what data is removed or retained.
6. Contact
For privacy enquiries, email hello@whiplyn.com or write to Whiplyn, Accra, Ghana.