Account Deletion

1. Overview

You may delete your Whiplyn account at any time. Deletion is permanent: you will lose access to your profile, order history, in-app messages, and uploaded documents in the app.

Deleting your account does not cancel active import orders or outstanding payment obligations. Complete or cancel open orders before deletion where required.

2. Before you delete

Download or save any documents you may need later. After deletion, you will no longer be able to access files stored in your order vault through the app.

If you have active orders, complete them or cancel them first. Accounts with active orders cannot be deleted until those orders are resolved.

If you have made payments on an order, account deletion does not by itself entitle you to a refund. See our Refund Policy and contact your agent for payment questions.

If you only want to stop marketing messages, contact us. Deletion is not required to opt out of non-essential communications where applicable.

3. How to delete your account

Open the Whiplyn app and sign in with the account you want to remove.

Go to Profile (account settings).

Select “Delete my account”.

Review the summary of what will be removed.

Type DELETE in the confirmation field to confirm you understand the action is permanent.

Tap “Delete account permanently” to submit the request.

If deletion is blocked, follow the in-app message (usually to complete or cancel active orders first) then try again.

4. What we delete

When deletion succeeds, we remove or deactivate your account access and associated in-app data, including:

Profile information and preferences (name, contact details, and settings tied to your login).

Order history and timelines as shown in your account.

In-app chat messages, notifications, and uploaded identity or order documents stored for your use in the app.

Authentication credentials for your Whiplyn login.

5. What we may retain

We may retain certain information where required by law, to resolve disputes, enforce our agreements, prevent fraud, or meet accounting and customs obligations, including financial and transaction records, payment evidence, and import documentation.

As described in our Privacy Policy, order and financial records may be kept for a minimum of seven (7) years where Ghanaian legal and regulatory requirements apply.

Retained data is limited to what is necessary, protected with appropriate safeguards, and not used for marketing to you after deletion.

Information already shared with third parties (such as shipping partners, customs brokers, or payment processors) may remain with those parties according to their own policies and legal obligations.

6. Processing time

Account deletion is processed promptly after you confirm in the app. In most cases, access is removed immediately.

Backup systems and legal retention archives may take up to thirty (30) days to fully reflect deletion. Residual copies held only for legal compliance are not used to restore your account.

7. If you cannot access the app

If you cannot sign in or use the in-app deletion flow, contact us at hello@whiplyn.com from the email address linked to your account (or provide proof of ownership of the registered phone number).

We will verify your identity before processing a manual deletion request. Manual requests follow the same rules as in-app deletion, including active-order restrictions.

We may ask you to sign in once to confirm deletion where secure self-service remains available.

8. After deletion

You may create a new Whiplyn account in the future using the same contact details, but previous order history and documents will not be restored.

Deletion does not automatically cancel recurring or pending payment instructions you may have authorised outside the app with a bank or wallet provider. Check with your payment provider if needed.

9. Related policies

Our Privacy Policy describes data collection, retention, and your rights in more detail. Our Terms & Conditions govern use of Whiplyn services. Our Refund Policy explains payment and cancellation rules.

10. Contact

Account deletion help: hello@whiplyn.com · +233 271 154 324 · Mon – Fri, 8am – 6pm GMT